Registering To Trade
First you need to register your interest to trade with indi. Luckily, creating your account with us is easy! When you register your interest you can choose from two packages of which the details can be found here.
Once you have chosen your package and filled out your details, we will review it and approve your account. Once your account set up has been completed, you can begin to upload your products through our custom Helpdesk.
To upload your products you need to head over to the indi Help Desk, which you access by logging into your indi account. From here you will need to choose the 'Product Upload' button from the menu.
You will then be prompted to fill out the details for each product you wish to upload, including the option to add photos to a private folder. To ensure customers have clarity on products and maximum compatibility with Google SEO, please provide as much descriptive detail as possible.
Your products will be reviewed by our team before going live on indi. This can take up to 10 working days. We will notify you once your products are live.
Customers will be able to find your products by searching for your business or by categories, as well as filtering products by location. Please ensure you choose the correct categories and have the accurate location submitted.
Sales & Fulfilment
When a sale is processed from your indi store, you will be notified via your Helpdesk, so please make sure you check your emails from us!
You will receive all order details, however, if there is anything missing or you are unable to fulfil the order please contact the indi team via your Helpdesk within 24 hours, so we can resolve this with the customer.
From here you will also be able to mark the order as fulfilled, which alerts us that you have processed the order and it is with your chosen courier on its way to its new home!
You will be paid once a month via bank transfer with our commission deducted from the total earned in that period.
We do not charge any transaction fees or processing fees.
If you are signed up to our indi pro package, the £5 monthly fee will be taken as a recurring payment, due on the date you enrolled.
Q: How do I manage my stock levels?
You can manage your stock levels through your indi account. Once you have logged in you will search for your products/shop where you will have private access to amend stock levels.
Q: Who handles the customer service?
We want to take the stress out of selling online. Our team will manage all customer service so you don't have to! If there are any customer queries or complaints we will liaise with you and the customer to ensure they are resolved fairly.
Q:What if my products are not suitable for shipping?
If your products are not suitable to be shipped, we also offer a click and collect option for customers to collect any goods.
Q: Can I switch to a different indi package?
You can switch indi package at anytime. We will require a 30 day notice period in order to make these changes to your account.
Q: What if I want to delete my account?
If you decide you no longer want to trade on indi, you can delete your account in the helpdesk. We will require 30 days notice in order to remove any relevant details from the site. If you are paying for our indi pro package, your account will be cancelled 30 days from your next billing date.
Q: Is there a joining fee?
We do not charge any admin or joining fee's for enrolling onto indi.